Frequently Asked Questions – General

[highlight]I just purchased a download version. Where is the link to download it?[/highlight]

Thank you for purchasing Athlete’s Database! Immediately after you ordered, you should have received an email containing a download link. However, depending on your email provider, this may take up to 30 minutes to receive or may appear in your junk or bulk mail folder. If necessary, we can re-send it. Just send us a note using our feedback form. We’ll email the link you need within 24 hours (in many cases we can respond in a few minutes). For faster service, please include your name and the email address used to order.

[highlight]Can I install my desktop software on more than one computer?[/highlight]

Yes! You can install any desktop version of Athlete’s Database on up to two computers that you own or that are under your control. The cloud edition can be installed on an unlimited number of Windows and Mac OS X computers.

[highlight]How many users can I track?[/highlight]

This is set by the upper limit of the subscription or product you select. It’s the maximum number of users (profiles) you can have in the system at the same time, whether they are active or inactive. You can stay within this limit indefinitely by deleting user profiles.

[highlight]Can I upgrade to a version that tracks more users in the future?[/highlight]

Yes, you can upgrade to a higher product or subscription plan anytime. Your data will automatically be transferred.

[highlight]Can I get the Mac version for free if I own the Windows version (or vice-versa)?[/highlight]

Each version must be purchased separately, but the second is only $19.99. You must purchase the full version for one operating system, but you only need to purchase an upgrade for the second. Call or email us to receive a special activation code to convert it to the full version. You will receive free upgrades and patches for each version, free unlimited technical support (specific for each operating system), and you can use each version indefinitely (there are no recurring fees).

[highlight]Is there a user guide or instruction manual?[/highlight]

You can download free, printable user guide from our downloads page.

Athlete’s Database also includes a simple built-in user guide. See “Contents…” under the main Help menu. There are three options including “Tips For New Users”, “Quick Start Guide” and “Contents…”.  The “Contents…” option provides the most comprehensive help.  Topics are organized by category and displayed in a web-page format.

[highlight]What are some ways to reduce typing and save time?[/highlight]

a.  You can cut, copy and paste nearly everything including tables, tabs and forms.
b.  Use speed menus – these appear when you right-click on objects (control-click on Mac).
c.  Use drag and drop to copy foods between the meal table and favorites list.
d.  Create predefined meal programs (lets you enter meals for an entire day in one click).
e.  Create predefined workout programs (lets you can enter workouts in one click).
f.  Create a custom food database (lets you enter a foods and nutrients in one click).
g.  Use the input wizard to record food and enter workouts.
h.  Use keyboard short-cuts to access menu options.

[highlight]How do I remove the trial version?[/highlight]

a.  On Windows, use the uninstaller provided.  This is located in the Athlete’s Database folder accessible from the Windows Start menu. Alternatively, you can go to to the Windows start menu and select “settings”.  Next, select “control panel” then choose “add/remove programs” and remove the demo from the list.  In some cases, it may also be necessary to manually delete the shortcut icon on the desktop and the demo folder on the start menu.

b.  On Mac OS X, just delete the Athlete’s Database folder.

[highlight]Why does the pie chart on the meal table appear incorrect?[/highlight]

The pie chart shows the ratio of total fat, protein and carbohydrates.  By default, this is based on the weight of each nutrient in grams.  To change this to calories, use the radio button at the bottom.  When based on calories, 1 gram of fat equals 9 calories, 1 gram of protein equals 4 calories, and 1 gram of carbohydrates equals 4 calories.

[highlight]When editing a food, how do I change the number of servings?[/highlight]

When you search for a new food, select a food from your favorites list, or edit a food using the Input Wizard, you can change the number of servings by editing the “# Servings” box. By default it contains “1.0” (for one serving), but you can change it to any value including fractions. For example, to double the serving size, enter a 2. To cut it in half enter 0.5. After editing this box, wait 2 seconds and the food nutrients in the boxes below will update. Note, this is different from the “Srv. Size” box, which is used to enter a text description of the serving like “One Bowl”.

[highlight]How do I separate cardio workouts when viewing charts and statistics?  For example, I just want to graph 5 mile routes or analyze cycling data.[/highlight]

You can easily do this with the filter option.  The filter appears in the bottom right corner of the chart and statistics tool.  First, turn the “Cardio Filter” on (select the “On” radio button), then click the “Settings” button to create a filter.  The chart tool lets you create a unique filter for each graph displayed, regardless of how many graphs are shown.

[highlight]Is there a faster way to record meals and nutrients?[/highlight]

Here are some tips to save time recording meals.  In general, the process of entering and recording daily nutrition becomes faster over time.  Since most people eat the same 20 to 30 foods each month, it won’t take long to build up a favorites list.

a.  You can cut, copy and paste nearly everything including tables, tabs and forms.
b.  Use drag and drop to copy foods between the meal table and favorites list.
c.  Create predefined meal programs (lets you enter meals for an entire day in one click).
d.  Create a custom food database (lets you enter a foods and nutrients in one click).
e.  When using the input wizard to enter meals, select “journal” from the list of databases to search.  If you ever entered this food before, you can re-enter it in one mouse click.

[highlight]Are you planning to add more foods to the built-in food database?[/highlight]

We’re continuously adding new foods to the food and nutrient database. You can also add an unlimited number of new custom foods (see the “Custom Food” option under the main Edit menu). Since most people eat the same 20 to 30 foods year round, it doesn’t take long to add the foods you eat most often. You can then record meals in seconds by dragging and dropping foods from the favorites list on the right side of the journal meal table. This is created automatically. Upgrades to the food database are free for everyone.

[highlight]I’m having trouble printing photos or tables. How can I fix or improve my printouts?[/highlight]

When printing tables (like the statistics, weight training or meal tables), right click directly on the table with the mouse (on a Mac hold the Control Key and press the mouse button). Select print from the popup menu that appears. This is also the best way to print photographs. In most cases, this will significantly improve the results. Our online, web-based products also offer an option to print workout and meal cards which are larger and easier to read.

[highlight]Is there an upgrade available for my software?[/highlight]

To see if an upgrade is available, go to the main Help menu in your software and select “Check for Product Updates…” Most of our products now have this option. You can also visit this page directly by going to Anytime a new product is released, the information on this page is updated. To determine your software version, select the “About” menu option. In Windows this is located under the main Help menu. On Mac, this is under the “Athlete’s Database Pro” menu.

[highlight]Are upgrades free? How do I upgrade to the latest version?[/highlight]

If you subscribe to any online version, upgrades are free and automatic. For desktop software, we release several upgrades each year to correct issues and make improvements. Upgrades are free for the first 18 months after purchase. After that, you can purchase discounted upgrades. See Upgrades in our store. If your product is not listed you need to re-purchase the full version. Patches and bug fixes are always free. Following each release, our system automatically sends upgrade information to the email address provided at the time of purchase. This process can take up to 30 days.

NOTE: A previous, licensed version with the same title must be installed on the machine you are upgrading; you also need the original activation code. If you purchased an un-boxed, or older version from a third party site like eBay, you must purchase an upgrade.

[highlight]How do I activate the trial and convert it to the full version?[/highlight]

Currently there is no way to activate or convert a trial to a full version. You have to purchase the full version separately. However any data entered in the Windows or Mac trial version can be transferred to the full version.

[highlight]I lost my software (i.e. my hard drive crashed). Can I re-download it?[/highlight]

If you purchased Extended Download Service (EDS) at the time of your order, you can re-download the original version you ordered again for up to two years (a copy has been stored on our server). Otherwise, you will have to purchase a replacement CD or download. To do this, go to our store and purchase an upgrade, then contact us and we’ll send you a special activation code to unlock it. If your product is not listed, please contact us to order.

If you have Extended Download Service or any questions, please contact us using our feedback form. For faster service, please include your name, the email address used to order, the name of the product you purchased, and where you ordered it (this site, or the name of a third party site).

[highlight]How do I transfer data from the 15-day trial version?[/highlight]

In the Windows version, go to the File menu and select “Import”, choose “Athlete’s Database Trial Version Database”, then follow the onscreen instructions. On a Mac, use copy and paste under the main Edit menu to copy the “Databases” folder from the Trial version’s folder to the full version folder. When prompted, select Yes to overwrite the new “Databases” folder with the old one. Another method would be to go inside the Databases folder and copy the individual files.

[highlight]How do I cancel my online subscription?[/highlight]

Thank you for using our online software. You can cancel your subscription anytime by logging into your Paypal account (which you needed to sign up), selecting “My Subscriptions”, then choosing the cancel option. Otherwise, call or contact us using our feedback form. Please note, we offer free training which includes showing you how to use the software and setting it up. Our staff will work with you for as long as it takes. To avoid a fee for your next billing cycle, you must cancel before your next bill date. Cancellation is effective immediately. Although you will not be able to access your account, we will continue to store your data for 90 days. You can sign up again anytime. We apologize, but we cannot offer full or partial refunds for any billing cycle.

[highlight]Does Athlete’s Database include or create meal plans?[/highlight]

Under federal and state law, only licensed health care professionals, such as registered dietitians, can legally provide specific dietary recommendations and written meal plans. Athlete’s Database has a large food database, nutrition research tools, an option to sum nutrients in recipes, tools to manually create and save meal plans and a feature to print meal cards, but it doesn’t include or automatically generate meal plans. Custom meal plans can cost over $300 from a registered dietician because they are specialized, difficult to create and require careful research. Everyone has individual needs. For example, some people don’t eat soy, can’t eat yogurt, don’t like fish, don’t have access to certain foods, have food allergies, food intolerances and more. Nutrition software that offers this feature is outside the price range of Athlete’s Database and typically only available to registered dietitians.